Company pages
Support policy
How support works for Talon Studio — the Community Edition and the Enterprise edition in development — and what falls outside it.
What each edition gets
Community Edition — Talon Studio, on a Community key — is supported on a best-effort basis. Write to us through the contact form or at support@talonlabs.dev. Where feedback and bug reports go, and what happens to them, is on the feedback page. There is no guaranteed response time.
What's in scope
Out of scope: general SIEM administration, detection-writing or company-automation services (available separately by arrangement), and the infrastructure you run the software on.
Security issues
Do not use general support channels for suspected security vulnerabilities — follow the vulnerability disclosure policy, or write to security@talonlabs.dev.
Contact
support@talonlabs.dev — or use the contact form, which routes by topic to whoever owns it.