Respond
A phone-sized list of what needs a responder now, with push alerts to your phone and an acknowledge clock on every open case.
What it is
SOC → Respond (/soc/respond) lists the open cases that need someone, with Acknowledge, Snooze 1h and Open on each, plus links to Flow approvals and Agent actions waiting on a person. It is laid out for a phone, so it works as the page an on-call responder keeps on their Home Screen.
Phone alerts
Turn on phone alerts on the Respond page to get a push on that device for new critical and high cases, cases assigned to you, missed acknowledgements and flows waiting for approval. On an iPhone, add Studio to your Home Screen first. Pushes go straight to the browser's own push service; no third-party account is needed.
The acknowledge clock
An open case that nobody acknowledges, assigns or starts working within its window, from 15 minutes for a critical case to a day for a low one, re-pings your SOC channels once. A case can also be snoozed for an hour, four hours, a day or a week, which hides it from the case list until then; the Snoozed filter shows snoozed cases.